Open source Ticketing systems for Windows

Hay

Hay is an open-source, AI-powered customer support automation platform built for ecommerce and B2B SaaS teams. It helps businesses automate ticket resolution across channels like email, live chat, and WhatsApp; while keeping a human in the loop when needed. (MIT)

Cross-platform

Orchard Collaboration

Orchard Collaboration is a free, open source ticketing system, project management and collaboration framework. It integrates with Orchard CMS and extends its features by allowing its users to collaboratively work on the content. (GPL)

Windows

osTicket

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. (GPL)

Cross-platform

OTRS

OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. (GPL)

Linux - FreeBSD - Windows - macOS

UVdesk Helpdesk

UVdesk Helpdesk is an open source ticketing systems with the following functionality: email piping, knowledgebase, modern SLA, automated rules, saved replies, agent privileges, live reporting, analytics, ticket types and unlimited support agents. (MIT)

Cross-platform

5 applications